Compliance
How WAB2C supports compliant WhatsApp Business communications for businesses in Pakistan.
Provider Channels
API access via authorized provider channels where applicable
Registered Company
Alams Innovate Private Limited, Pakistan
PECA Compliant
Prevention of Electronic Crimes Act 2016
GDPR Aligned
EU data protection standards
Compliance Overview
WAB2C is an independent WhatsApp Business API automation and implementation platform operated by Alams Innovate Private Limited. WAB2C is not Meta, WhatsApp, or a direct Meta Business Solution Provider (BSP). Where applicable, WhatsApp Business API access is provisioned through authorized BSP / technology provider channels, subject to Meta/WhatsApp policies and provider approval. We help businesses use the platform in a way that aligns with local regulations, international standards, and Meta's policies.
Our compliance program is designed to:
- Protect customer data and privacy
- Ensure lawful business communications
- Maintain Meta/WhatsApp platform integrity
- Support our customers' compliance obligations
Pakistani Regulations
Prevention of Electronic Crimes Act (PECA) 2016
WAB2C fully complies with PECA 2016, Pakistan's primary cybercrime legislation:
- • Section 3: Unauthorized access prevention measures
- • Section 4: Unauthorized copying of data protection
- • Section 6: System interference prevention
- • Section 20: Offensive content monitoring and prevention
- • Section 21: Terrorism-related content prohibition
- • Cooperation with FIA on lawful requests
Pakistan Telecommunication Authority (PTA)
We operate in compliance with PTA regulations:
- • Operating as a technology services provider in Pakistan
- • Alignment with applicable telecommunications guidelines
- • Adherence to content moderation guidelines
- • Cooperation with lawful requests from authorities
Securities and Exchange Commission of Pakistan (SECP)
Corporate compliance with SECP requirements:
- • Registered as a Private Limited Company
- • Annual returns and financial reporting
- • Corporate governance compliance
- • Director and shareholder documentation
Federal Board of Revenue (FBR)
Tax compliance:
- • Registered for Sales Tax on Services
- • Monthly sales tax returns
- • Annual income tax returns
- • Withholding tax compliance
- • Proper invoicing with NTN display
Personal Data Protection Bill (Draft)
While Pakistan's comprehensive data protection law is pending, we proactively align with its draft provisions:
- • Lawful basis for data processing
- • Data subject rights implementation
- • Data breach notification procedures
- • Cross-border data transfer safeguards
Meta/WhatsApp Compliance
Provider Disclosure
WAB2C is an independent implementation platform, not a direct Meta Business Solution Provider (BSP). WhatsApp Business API access may be provisioned through authorized BSP / technology provider channels where applicable, subject to provider approval and Meta/WhatsApp policies. We help customers configure and use the platform in line with these policies.
WhatsApp Business Policy Compliance
We ensure all platform usage adheres to:
- WhatsApp Business Terms of Service: Core terms governing business messaging
- WhatsApp Commerce Policy: Rules for product catalogs and transactions
- Business Messaging Guidelines: Best practices for customer communication
- Template Message Policy: Approval requirements for template messages
- Opt-in Requirements: User consent before business messaging
Prohibited Content Enforcement
We actively monitor and prevent:
Data Protection
GDPR Alignment
While not directly subject to GDPR, we align our data protection practices with EU standards for customers who process EU resident data:
- Data Processing Agreements (DPAs) available
- Standard Contractual Clauses (SCCs) for international transfers
- Data subject rights support (access, rectification, erasure, portability)
- Data breach notification within 72 hours
- Data Protection Impact Assessments (DPIAs) for high-risk processing
Data Handling Principles
Lawfulness
We only process data with valid legal basis (consent, contract, legitimate interest).
Purpose Limitation
Data is collected for specified, explicit purposes only.
Data Minimization
We collect only what is necessary for the stated purpose.
Accuracy
We ensure data is accurate and up-to-date.
Storage Limitation
Data is retained only as long as necessary.
Security
Appropriate technical and organizational measures protect data.
Industry Standards
| Standard | Status | Description |
|---|---|---|
| ISO 27001 | In Progress | Information Security Management System certification (Target: Q2 2025) |
| SOC 2 Type II | Infrastructure | Our cloud infrastructure providers maintain SOC 2 Type II certification |
| PCI DSS | Compliant | Payment card data handled by PCI DSS compliant processors |
| OWASP Top 10 | Protected | Application protected against all OWASP Top 10 vulnerabilities |
Registrations & Provider Channels
Authorized Provider Channels
WhatsApp Business API access provisioned via authorized BSP / technology provider channels where applicable
Where applicableSECP Company Registration
Registered Private Limited Company in Pakistan
ActiveMessaging Compliance
Opt-in Requirements
We enforce strict opt-in requirements for all business messaging:
- Explicit consent required before sending marketing messages
- Clear opt-out mechanism in every message
- Opt-out requests honored within 24 hours
- Consent records maintained for audit purposes
Anti-Spam Measures
- Rate limiting on message sending
- Quality score monitoring per business account
- Automated detection of spam patterns
- Account suspension for policy violations
Financial Compliance
Anti-Money Laundering (AML)
- Business verification for all customers
- Transaction monitoring for suspicious activity
- Suspicious activity reporting (SAR) procedures
Payment Processing
- PCI DSS compliant payment processors
- No storage of card numbers on our systems
- Proper invoicing with GST/NTN details
Audit & Reports
We maintain comprehensive audit trails and provide compliance documentation upon request:
Available Documents
- • Data Processing Agreement (DPA)
- • Standard Contractual Clauses (SCCs)
- • Sub-processor list
- • Security whitepaper
- • Penetration test summary
Regular Assessments
- • Annual security audits
- • Quarterly penetration testing
- • Monthly vulnerability scans
- • Continuous compliance monitoring
- • Annual policy reviews
Enterprise customers may request access to compliance documentation by contacting our compliance team.
Compliance Program
Our compliance program includes:
- Dedicated Compliance Team: Responsible for policy development, monitoring, and enforcement.
- Policy Framework: Comprehensive policies covering security, privacy, acceptable use, and incident response.
- Employee Training: Mandatory compliance training for all employees, refreshed annually.
- Continuous Monitoring: Automated tools monitor for compliance violations.
- Vendor Management: Due diligence and ongoing monitoring of third-party vendors.
- Regular Audits: Internal and external audits to verify compliance effectiveness.
- Incident Management: Structured process for identifying, responding to, and learning from compliance incidents.
Contact Compliance Team
For compliance-related inquiries, concerns, or to report a potential violation:
Compliance Department
Email: compliance@wab2c.com
Phone: +92 21 111 922 922
Response Time: Within 48 business hours
Whistleblower Hotline
Report concerns anonymously
Email: ethics@wab2c.com
All reports are investigated confidentially
Last Updated: December 11, 2025
This compliance page is reviewed and updated quarterly. For the most current information, please contact our compliance team.