Keep customers updated with real-time delivery notifications.
Proactive shipping updates reduce 'where is my order' queries and build customer trust.
The #1 support query for Pakistani ecommerce is 'Where is my order?' WAB2C eliminates this by sending proactive WhatsApp updates at every delivery stage: order confirmed, shipped, out for delivery, and delivered. Customers stay informed, support load drops, and satisfaction increases.
Proactive Alerts
Updates sent before customers ask.
Courier Integration
TCS, Leopards, M&P, and more connected.
Tracking Links
One-click access to courier tracking.
Delay Notifications
Proactive communication about delays.
Self-service Tracking
Customers can query order status anytime.
Delivery Confirmation
Instant alert when package is delivered.
Electronics store cuts tracking queries by 75%
A Saddar electronics retailer implemented WAB2C order tracking. 'Where is my order?' queries dropped from 100+ daily to under 25 — freeing support staff for sales.
How It Works
Order Placed
Confirmation with expected delivery date.
Shipped
Tracking number and courier link sent.
In Transit
Updates at key milestones.
Delivered
Confirmation and feedback request.
Frequently Asked Questions
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