Support customers faster with automated responses and team inbox.
Handle common queries with bots, escalate complex issues to your team, and track support quality.
Pakistani customers expect fast responses on WhatsApp. WAB2C helps you deliver instant support 24/7 with intelligent chatbots that handle FAQs, order status, and common issues. When human help is needed, conversations flow seamlessly to your team inbox with full context — ensuring no query falls through the cracks.
24/7 Chatbots
Automated responses for common queries around the clock.
Team Inbox
Shared inbox for agents to handle complex issues.
SLA Tracking
Monitor response times and resolution rates.
Canned Responses
Quick replies for frequent questions.
Smart Escalation
Auto-route to specialists based on query type.
Support Analytics
Track volume, satisfaction, and team performance.
Ecommerce brand cuts support costs by 60% with automation
A Tariq Road electronics retailer handles 80% of support queries (order status, returns, store hours) with WAB2C bots. Human agents now focus only on complex issues, reducing support costs by 60%.
How It Works
Receive
Customer sends message on WhatsApp.
Automate
Bot handles common queries instantly.
Escalate
Complex issues route to human agents.
Resolve
Agent resolves with full conversation context.
Frequently Asked Questions
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