Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, process, store and protect information when you use WAB2C. By using the Platform, you confirm that you understand, accept and agree with this Policy in full.

WAB2C is a software platform service that supports integrations with WhatsApp Business providers, third-party communication APIs and other service partners.

Important: WAB2C does not operate WhatsApp, Meta services, or any government platform and has no affiliation with Meta, WhatsApp or any governmental institution.

2. No Affiliation and Trademarks

WAB2C and Alams Innovate Private Limited:

•Are not affiliated, endorsed or approved by Meta Platforms Inc, WhatsApp LLC or any of their subsidiaries
•Are not affiliated with the Government of Pakistan or any government authority
•Use all third-party brand names, logos, references and terms for informational purposes only
•Claim no ownership over any third-party intellectual property
•Do not represent or act on behalf of any company, authority or policy organization

All trademarks referenced on the Platform belong to their respective owners. These references do not imply partnership, sponsorship or representation.

3. Information We Collect

We may collect:

Personal & Business Data

• Personal details such as name, email, phone and company
• Business information required for onboarding

Technical Data

• API, automation and workflow data
• Technical metadata including browser type and IP

Communication Data

• Communication logs strictly for service and support

Analytics

• Usage analytics for system improvement

Note: We do not collect unnecessary or excessive information.

4. How We Use Information

Information is used to:

✓Provide access to Platform tools and features
✓Facilitate integrations with third-party APIs and BSPs
✓Improve security, authentication and fraud prevention
✓Support onboarding and compliance workflows
✓Enhance user experience and strengthen system performance
✓Meet legal or regulatory requirements when necessary

Anonymized data may be used internally for analytics.

6. Data Retention

Information is retained only for as long as required for:

Active Usage

While your account remains active

Legal Compliance

As required by law and regulations

Security Auditing

For operational security purposes

Dispute Resolution

Account recovery or disputes

Deletion may be requested where applicable by law.

7. Security Measures

We implement:

✓Encrypted communication channels
✓Access control and authentication policies
✓Secure hosting infrastructure
✓Routine audits and monitoring
✓Controlled internal access rights

Disclaimer: However, no system can guarantee absolute protection. By using the Platform, you accept this inherent risk.

8. Policy Updates

We may modify this Policy without notice. Continued use signifies acceptance.

Questions?

If you have any questions about this Privacy Policy, please contact us.