Privacy Policy
WAB2C, Powered by Alams Innovate Private Limited
1. Introduction
This Privacy Policy describes how we collect, process, store and protect information when you use WAB2C. By using the Platform, you confirm that you understand, accept and agree with this Policy in full.
WAB2C is a software platform service that supports integrations with WhatsApp Business providers, third-party communication APIs and other service partners.
Important: WAB2C does not operate WhatsApp, Meta services, or any government platform and has no affiliation with Meta, WhatsApp or any governmental institution.
2. No Affiliation and Trademarks
WAB2C and Alams Innovate Private Limited:
- •Are not affiliated, endorsed or approved by Meta Platforms Inc, WhatsApp LLC or any of their subsidiaries
- •Are not affiliated with the Government of Pakistan or any government authority
- •Use all third-party brand names, logos, references and terms for informational purposes only
- •Claim no ownership over any third-party intellectual property
- •Do not represent or act on behalf of any company, authority or policy organization
All trademarks referenced on the Platform belong to their respective owners. These references do not imply partnership, sponsorship or representation.
3. Information We Collect
We may collect:
Personal & Business Data
- • Personal details such as name, email, phone and company
- • Business information required for onboarding
Technical Data
- • API, automation and workflow data
- • Technical metadata including browser type and IP
Communication Data
- • Communication logs strictly for service and support
Analytics
- • Usage analytics for system improvement
Note: We do not collect unnecessary or excessive information.
4. How We Use Information
Information is used to:
- ✓Provide access to Platform tools and features
- ✓Facilitate integrations with third-party APIs and BSPs
- ✓Improve security, authentication and fraud prevention
- ✓Support onboarding and compliance workflows
- ✓Enhance user experience and strengthen system performance
- ✓Meet legal or regulatory requirements when necessary
Anonymized data may be used internally for analytics.
5. Data Sharing
We may share data only with:
- •Verified WhatsApp Business Solution Providers
- •Third-party communication API partners
- •Hosting, cloud and security vendors
- •Legal and regulatory bodies if required
All service providers, vendors and partners with whom we share data are contractually bound to protect it, to use it only for the purposes we authorize, and to apply confidentiality and security obligations at least as protective as those described in this Policy.
We do not sell, trade or rent user information.
6. Data Retention & Your Rights
Information is retained only for as long as required for:
Active Usage
While your account remains active
Legal Compliance
As required by law and regulations
Security Auditing
For operational security purposes
Dispute Resolution
Account recovery or disputes
When we delete data
We delete or de-identify personal and platform data when any of the following apply:
- •The data is no longer needed for the purpose it was collected
- •You request deletion or close your account
- •We stop providing the service to you
- •WhatsApp/Meta requests deletion to protect a user
- •Retention is no longer permitted by applicable law
Your rights & how to request deletion
Any user, including message recipients and end customers, may request access to, correction of, or deletion of their personal data at any time. Send your request to privacy@wab2c.com or via WhatsApp at +92 330 0003097. We will verify and action verified requests promptly, except where we are legally required to retain the data.
7. Security Measures
We implement:
- ✓Encrypted communication channels
- ✓Access control and authentication policies
- ✓Secure hosting infrastructure
- ✓Routine audits and monitoring
- ✓Controlled internal access rights
Disclaimer: However, no system can guarantee absolute protection. By using the Platform, you accept this inherent risk.
8. Policy Updates
We may update this Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. For material changes, we will provide reasonable advance notice through the Platform or by other appropriate means. Your continued use after an update takes effect signifies acceptance of the revised Policy.
Questions?
If you have any questions about this Privacy Policy, please contact us.