Stop fake COD orders with WhatsApp confirmation flows.
Verify cash-on-delivery orders before dispatch to reduce returns and save logistics costs.
Cash-on-delivery dominates Pakistani ecommerce, but fake orders and RTOs (return-to-origin) eat into profits. WAB2C's COD verification sends a WhatsApp confirmation to customers immediately after order placement. They confirm with one tap, or you hold the shipment. Simple, effective, and proven to reduce RTOs by 40-60%.
Order Confirmation
Instant WhatsApp asking customer to verify order.
One-tap Response
Easy buttons for Confirm or Cancel.
Auto-approve
Verified orders flow to fulfillment automatically.
Hold Unverified
No response = order held for follow-up.
Reduce RTOs
40-60% reduction in return-to-origin rates.
Time-based Rules
Set verification windows and follow-up sequences.
Fashion brand cuts RTOs from 35% to 15% with verification
A Gulberg clothing store was losing Rs 500k+ monthly to fake COD orders. After implementing WAB2C verification, their RTO rate dropped from 35% to 15% — saving over Rs 400k monthly.
How It Works
Order Placed
COD order received on your store.
Verify
WhatsApp confirmation sent instantly.
Confirm
Customer taps to confirm or cancel.
Fulfill
Verified orders proceed to shipping.
Frequently Asked Questions
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