Stop fake COD orders with WhatsApp confirmation flows.
Verify cash-on-delivery orders before dispatch to reduce returns and save logistics costs.
Cash-on-delivery dominates Pakistani ecommerce, but fake orders and RTOs (return-to-origin) eat into profits. WAB2C's COD verification sends a WhatsApp confirmation to opted in customers immediately after order placement. They confirm with one tap, or you hold the shipment. It can help reduce RTOs, though actual results vary by business.
Order Confirmation
Instant WhatsApp asking customer to verify order.
One-tap Response
Easy buttons for Confirm or Cancel.
Auto-approve
Verified orders flow to fulfillment automatically.
Hold Unverified
No response = order held for follow-up.
Reduce RTOs
Helps lower return-to-origin rates; results vary by business.
Time-based Rules
Set verification windows and follow-up sequences.
Fashion brand uses WhatsApp verification to fight fake COD orders
A Gulberg clothing store uses WAB2C verification to confirm COD orders with opted in customers before dispatch, helping manage fake orders and RTOs. Illustrative example — actual results vary by business.
How It Works
Order Placed
COD order received on your store.
Verify
WhatsApp confirmation sent instantly.
Confirm
Customer taps to confirm or cancel.
Fulfill
Verified orders proceed to shipping.
Frequently Asked Questions
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