A Karachi cloud kitchen uses WAB2C WhatsApp automation to process all orders, send real-time delivery updates, and collect feedback — achieving 99% order accuracy and 4.8/5 customer ratings.
Karachi Cloud Kitchen, a delivery-only restaurant serving North Nazimabad and surrounding areas, was overwhelmed with order management chaos as they scaled to 150-200 daily orders across multiple platforms (Foodpanda, direct WhatsApp, phone calls).
2-3 staff members spent entire shifts taking phone orders and answering "Where is my order?" calls — causing kitchen delays.
15-20% of phone orders had errors (wrong items, missing add-ons, incorrect addresses) leading to refunds and bad reviews.
Customers had no visibility into order status, leading to constant "Where is my food?" calls and frustration.
No system to remind past customers about new menu items, offers, or encourage repeat orders.
💡 The Core Issue:
Karachi Cloud Kitchen needed a centralized order management system on WhatsApp to accept orders, send confirmations, provide real-time tracking, and reduce support calls — all while maintaining high order accuracy.
Karachi Cloud Kitchen implemented WAB2C's WhatsApp Business API to automate the entire order lifecycle:
Made WhatsApp the primary ordering channel with a simple chatbot menu:
✅ Result: 99% order accuracy with zero miscommunication
Integrated kitchen operations with WAB2C to send real-time WhatsApp updates:
Automated daily menu broadcasts to past customers:
Post-delivery feedback collection and loyalty program via WhatsApp:
Sample templates Karachi Cloud Kitchen uses for order management
Within 3 months of implementing WAB2C, Karachi Cloud Kitchen achieved remarkable improvements:
Up from 120-150 orders/day
From 100+ to 30 calls/day
Up from 80-85%
Google reviews dramatically improved
Up from 3.9/5 before WhatsApp automation
Loyalty improved significantly
55% of orders from repeat customers (vs 30% before)
Customers order more per transaction
From Rs 850 to Rs 1,000 average order value
Redeployed to kitchen operations
No longer need dedicated phone order staff
"WhatsApp automation ne humare cloud kitchen ki life badal di! Pehle phone orders lene mein do log full time busy rehte the, ab sab automated hai. Customer ko bhi pasand hai ke unhe har step pe update milta hai. Our ratings improved, repeat orders doubled. Best decision ever!"
For every Rs 1 spent on WAB2C, Karachi Cloud Kitchen generates Rs 45 in value through increased orders, staff savings, and reduced errors.
Text-based orders eliminate miscommunication from phone calls, achieving 99% accuracy.
Automated order status updates cut "Where is my food?" calls by 70% and improve satisfaction.
Daily menu broadcasts at peak times (11 AM, 5 PM) drive 55% repeat order rates.
Post-delivery feedback with discount codes increases customer retention and reviews.
Join 200+ restaurants in Pakistan using WAB2C to process orders, reduce calls, and delight customers.
💬 Questions? Talk to our restaurant specialist: +92 330 000 3097
