Know your customers. Personalise every message.
Organize contacts with tags, segments, and custom fields to deliver targeted, personalized WhatsApp experiences.
WAB2C Contacts CRM helps you build rich customer profiles from WhatsApp conversations. Tag contacts, track purchase history, segment audiences, and use this data to personalize every broadcast, chatbot interaction, and support conversation.
Jewelry brand segments VIP customers for exclusive launches
A Zamzama jewelry store uses WAB2C CRM to tag high-value customers (Rs 100k+ purchases). When new collections arrive, they send exclusive previews to this VIP segment first.
Key Features
Contact Profiles
Full conversation history, purchases, and custom data in one view.
Smart Tagging
Apply tags manually or automatically based on behavior.
Dynamic Segments
Create segments that automatically update as contacts change.
Advanced Search
Find contacts by any field, tag, or conversation content.
Bulk Import
Upload thousands of contacts via CSV with custom mapping.
Contact Analytics
Track growth, engagement, and segment performance.
How It Works
Import Contacts
Upload existing contacts or grow organically.
Enrich Data
Add custom fields and tags to build profiles.
Create Segments
Group contacts by behavior, location, or value.
Personalize
Use segments for targeted campaigns and flows.
Frequently Asked Questions
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