How a Lahore-based chocolate artisan transformed from a regular website to a multi-tier online powerhouse - handling orders, enrollments, corporate gifting, and celebrations all through WhatsApp Business API.
Chocolate Academy Pakistan is more than a chocolate shop - it's a complete chocolate experience. From handcrafted bonbons and artisan cakes to professional diploma courses, they've built a unique position in Pakistan's confectionery market.
Despite having a beautiful website and loyal customer base, Chocolate Academy was struggling to scale their operations efficiently.
Orders coming from website, Instagram DMs, Facebook, and phone calls - no unified system
Staff spending 8+ hours daily answering repetitive questions about prices and availability
Manual enrollment tracking, missed reminders, and no-shows affecting class sizes
High-value corporate inquiries getting lost in the noise of retail messages
Custom wedding and event orders requiring endless back-and-forth communication
Two branches operating separately with no unified customer communication
A comprehensive WhatsApp Business API implementation that unified all customer touchpoints into one powerful platform.
AI-powered product browsing and order taking
Team collaboration across both locations
Segmented marketing for retail and B2B
Visual menu with instant ordering
Workshop enrollment automation
Real-time sales and engagement metrics
Corporate inquiry routing bot
Click-to-WhatsApp campaigns
Real templates powering Chocolate Academy's customer communication
Assalam-o-Alaikum! Welcome to Chocolate Academy! Browse our delicious collection: Cakes | Bonbons | Brownies | Gift Boxes | Healthy Snacks. What would you like to explore today?
Here are our popular items: Lotus Cake (2lb) - Rs 2,500 | Bonbon Box (9pc) - Rs 850 | Brownie Box - Rs 1,450 | Grand Diploma - Rs 85,000. Would you like to place an order?
We'd love to create something special for you! Please share: 1) Occasion 2) Number of guests 3) Preferred flavors 4) Budget range. Our chocolatier will design the perfect creation!
Complete transformation in just 8 weeks - here's how every metric changed
"WAB2C transformed how we do business. Before, we were drowning in messages across 5 different platforms. Now, everything flows through one WhatsApp number - orders, workshop registrations, corporate inquiries, everything. Our team went from chaos to complete control. The 10X growth in orders wasn't magic - it was simply being available 24/7 and responding instantly to every customer. WhatsApp became our storefront, our classroom, and our corporate sales desk - all in one."
Don't let orders scatter across Instagram, Facebook, and phone. One WhatsApp number = one source of truth.
80% of customer questions are about prices and availability. Let a bot handle them 24/7.
Corporate clients have higher order values. Create dedicated flows to capture and nurture them.
If you offer courses or workshops, automate enrollment. Manual tracking kills growth.
One WhatsApp number can serve multiple branches with location-based routing.
Click-to-WhatsApp ads with instant chatbot response = highest conversion rate possible.
Join 500+ Pakistani businesses using WAB2C to grow with WhatsApp automation. Whether you're a bakery, restaurant, or confectionery - we've got you covered.
