A Garden Town dental clinic transformed from overwhelmed phone lines and 35% no-shows to a well-oiled appointment machine - without hiring additional staff.
Located in the heart of Garden Town on Main Boulevard, this family dental practice has been serving Lahore residents for over 12 years. With 2 experienced dentists and a small team of 3 staff members, they offer comprehensive dental services from routine checkups to advanced treatments.
Before WAB2C, the clinic was struggling to grow despite excellent patient reviews. The bottleneck? A single phone line that couldn't keep up with demand and a manual booking system that was falling apart.
Despite having a loyal patient base, the clinic was losing potential revenue and struggling to grow due to operational bottlenecks.
Single phone line constantly busy - patients frustrated trying to book appointments, many giving up and going elsewhere.
35% of booked appointments resulted in no-shows, wasting doctor's time and losing Rs 50,000+ weekly in potential revenue.
Staff spent 3+ hours daily making reminder calls, often unable to reach patients or leaving voicemails that went unheard.
With only 3 staff members handling reception, scheduling, and patient queries, growth was impossible without hiring more.
A complete WhatsApp automation system that transformed how the clinic handles appointments, reminders, and patient communication.
Patients can book, reschedule, or cancel appointments anytime via WhatsApp - even at 2 AM. The chatbot shows available slots in real-time.
Automated reminders sent 48 hours, 24 hours, and 2 hours before appointments. Patients can confirm or reschedule with one tap.
Automated messages with pre-visit instructions, required documents, and digital forms - patients arrive prepared.
Automatic follow-up messages for care instructions, medication reminders, and satisfaction surveys.
From setup to scaling - how the clinic achieved 400+ weekly appointments in just 3 months.
Connected WhatsApp Business API with clinic management software. Created booking chatbot and template messages.
Trained 3 staff members on using WAB2C dashboard. Set up automated reminder sequences and response workflows.
Encouraged existing patients to book via WhatsApp. Offered 10% discount for first WhatsApp booking - 60% adoption in first month.
Fine-tuned chatbot responses, added promotional campaigns. Expanded from 150 to 400+ weekly appointments without hiring.
Pre-approved templates that power the clinic's automated patient communication.
"We went from constantly missing calls and losing patients to managing 400+ appointments weekly with the same 3-person team. WAB2C didn't just save us time - it transformed how we run our practice. Our no-shows dropped from 35% to 12%, and patients love being able to book at any hour."
70% of bookings happen outside clinic hours. If you're not available, patients go elsewhere.
Instead of hiring 2 more staff, the clinic invested in automation - saving Rs 100K+ monthly in salaries.
A simple 3-step reminder sequence (48hr, 24hr, 2hr) cut no-shows from 35% to 12%.
90% of patients chose WhatsApp over phone calls for booking - it's more convenient for everyone.
Join clinics across Pakistan that are managing more appointments with less staff using WAB2C's WhatsApp automation.
