WAB2C Tenant Area Documentation

Centralized overview of your WhatsApp marketing activity including usage tracking, live chat, analytics, campaigns, and contact management.

Step-by-step guide to connecting your WhatsApp Business Account (WABA) to WAB2C using Meta Developer credentials, webhook configuration, and API testing.

Manage subscription plans, view invoices, upgrade or downgrade tiers, and control payment methods via Stripe, Razorpay, or offline billing.

Organize and manage contacts across WhatsApp. Add, edit, filter, import, export contacts with lead tracking, group assignment, and opt-out management.

Design rich-text WhatsApp message templates with dynamic fields, submit for Meta approval, organize by language and category, and track performance.

Create targeted WhatsApp campaigns using pre-approved templates, personalize with merge fields, schedule delivery, and monitor performance reports.

Send WhatsApp messages to thousands of recipients at once by uploading CSV files with contact data and personalizing with dynamic variables.

Create automated WhatsApp response bots with keyword triggers, reply buttons, call-to-action URLs, and file attachments for 24/7 customer engagement.

Configure automated bots that respond with pre-approved WhatsApp templates triggered by specific keywords. Supports leads, customers, and guests.

Design advanced WhatsApp chatbot conversation flows with a visual drag-and-drop builder. Create multi-step flows with conditional branching and no-code automation.

Real-time WhatsApp live chat for customer conversations and structured support ticket management for issue tracking, agent assignment, and resolution.

Complete configuration reference: application settings, system settings, API management, webhook configuration, staff roles, custom fields, AI integration, and more.

Connect your applications to WAB2C via secure REST APIs. Manage tokens, set permissions, and programmatically access contacts, messages, and templates.