WAB2C Version 4 Released
Version 4 is a major upgrade to the WAB2C platform — a redesigned dashboard, provider-flexible AI, controlled automation and voice-powered customer journeys. This is a summary of what changed, what is being deprecated, and how your workspace moves to the new platform.
A New Dashboard
Version 4 introduces a redesigned tenant dashboard that brings your inbox, campaigns, flows and AI settings into one faster, clearer workspace.
Redesigned Workspace
A cleaner, faster dashboard that brings inbox, campaigns, flows and AI settings together.
AI Provider Settings
Connect Gemini, OpenAI, DeepSeek or Claude and pick the model for each capability.
Usage & Budget Panel
See AI spending at a glance with monthly limits and per-run cost controls.
New Features
A lot has been added in Version 4, with more on the way. Explore the highlights on the Version 4 overview or in the AI Assistant and Flow Builder product pages.
Provider-Flexible AI
Bring the AI you prefer. Connect supported providers and choose the model that fits your capability, speed and cost needs.
Feature-Level AI Routing
Assign different providers and models to individual tools — translation, chatbot, flow generation and content do not have to share one engine.
AI Budget Controls
Set a monthly AI spending limit and a maximum permitted cost per run so teams use AI confidently and predictably.
Voice-to-Action Automation
Turn local-language WhatsApp voice notes into understood intent and trigger the configured flow — orders, updates, support and more.
AI Chatbot Control Center
Configure responses, provider and model, accessible knowledge, safe actions, fallback and human handover, and schedules.
Business Knowledge
Add approved documents, structured files and selected chats so the assistant retrieves relevant information when it responds.
Version 3.0 Deprecated from December 2026
WAB2C Version 3.0 will be deprecated starting December 2026. From that date, workspaces are moved to the new Version 4 platform so everyone benefits from the redesigned dashboard, provider-flexible AI and controlled automation. Existing Version 3.0 features remain available during the transition, and your team will be guided through the move.
Migrating to the New Platform
Migration is designed to be smooth. Your workspace moves to Version 4 with your data intact — here is what to expect:
- 1Your workspace data, contacts, templates and flows carry over to the new platform.
- 2Review your AI provider and model selections in the new AI settings.
- 3Confirm your monthly AI budget and per-run cost limits.
- 4Re-check chatbot priority, safe actions and human handover rules.
- 5Explore the redesigned dashboard and updated Team Inbox.
Need help migrating? Talk to our local team and we will walk your workspace through the transition.
More Upgrades Are on the Way
Version 4 is a big step forward, and we are only getting started. Keep an eye on the changelog for ongoing improvements to the WAB2C platform.